Shipping & Returns
Shipping Policy
At Epic Store, we understand the importance of timely delivery and aim to provide you with a seamless shopping experience. Here's our Shipping Information to guide you through the process:
1. Shipping Destinations:
We offer shipping services to customers within India and select international locations. Please check our website or contact our customer support team for a list of countries we serve.
2. Shipping Methods:
We provide multiple shipping options to cater to your needs. The available methods and associated costs will be displayed during the checkout process. These methods may include standard shipping, expedited shipping, and international shipping, among others.
3. Estimated Delivery Times:
The estimated delivery time depends on your location, the shipping method chosen, and the complexity of the customizations. During the checkout process, you will receive an estimated delivery date based on your shipping address and chosen shipping method.
4. Production Time:
For customized products, please consider the production time required to create your personalized items. This duration will vary based on the complexity of your order and the availability of materials. You will be provided with an estimated production time during the ordering process.
5. Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track the status of your shipment. You can use this information to monitor the progress of your delivery.
6. Shipping Charges:
Shipping charges are calculated based on the shipping method selected, the destination address, and the weight and dimensions of your order. These charges will be clearly presented to you during the checkout process.
7. International Shipping:
For international orders, please be aware of any customs fees, import duties, or taxes that may apply in your country. These charges are the responsibility of the recipient and are not included in the product or shipping costs.
8. Shipping Support:
If you have any questions about our shipping options, tracking your order, or need assistance with any shipping-related inquiries, our customer support team is available to assist you. You can reach us at [customer_support@epicstore.co.in](mailto:customer_support@epicstore.co.in).
We are committed to ensuring that your custom clothing and gifting items reach you in excellent condition and on time. Your satisfaction is our top priority, and we strive to make the shipping process as convenient and transparent as possible. Thank you for choosing Epic Store for your personalized products.
Return & Refund Policy
At Epic Store, we take great pride in offering you high-quality custom clothing and gifts. However, we understand that there may be instances where you may want to return a product or seek a refund. We aim to make this process as smooth as possible, and we have established the following Return and Refund Policy to address your concerns:
1. Returns:
>> Eligibility: You may request a return if you have received a damaged or defective product, or if the product does not match the specifications of your order.
>> Timeframe: You must initiate your return request within 15 days of receiving your order. Please contact our customer support team at [customer_support@epicstore.co.in](mailto:customer_support@epicstore.co.in) to begin the return process.
>> Condition of the Product: The product must be unused, unwashed, and in its original packaging with all tags and labels intact.
>> Return Shipping: Epic Store will provide instructions for the return process, and in most cases, we will cover the return shipping costs for damaged or defective items.
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2. Refunds:
>> Refund Method: Refunds will be processed using the same payment method used for the original purchase.
>> Refund Timeframe: Once we receive the returned product and verify its condition, we will initiate the refund process. Please allow 5-7 business days for the refund to reflect in your account. Note that the processing time may vary depending on your payment provider.
3. Customized Products:
For customized products, returns and refunds will only be accepted if the product is damaged, defective, or if there has been an error on our part in fulfilling your order. We encourage you to review your customizations carefully before placing your order to ensure accuracy.
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4. Cancellations:
You may cancel your order within 24 hours of placing it, provided production has not already begun. For customized products, please note that once production has started, cancellations may not be possible.
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5. Contact Us:
If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team at [customer_support@epicstore.co.in](mailto:customer_support@epicstore.co.in). We are here to assist you and ensure your satisfaction.
At Epic Store, we are committed to delivering products that meet or exceed your expectations. We appreciate your trust in us, and we will make every effort to address any issues promptly and fairly. Thank you for choosing Epic Store for your custom clothing and gifting needs.